GRCabs Refund and Cancellation Policy

GRCabs Refund Policy

At GRCabs, we strive to ensure a seamless experience for our customers. However, we understand that circumstances may arise where a refund may be necessary. This Refund Policy outlines our terms regarding refunds.

1. Eligibility for Refunds

• Refunds will be processed under the following conditions:
  • Cancellation: If you cancel your booking within the specified cancellation period (24 hours before the scheduled pickup), you may be eligible for a full refund.
  • Service Issues: If you encounter significant issues during your ride, such as a driver not arriving or a major service disruption, you may request a refund.

2. Non-Refundable Situations

• The following situations are generally non-refundable:
  • Cancellations made less than 24 hours before the scheduled pickup time will incur a cancellation fee, and the remaining fare will not be refunded.
  • No-shows or failure to contact GRCabs prior to the scheduled pickup.
  • Any extra charges incurred during the ride (e.g., tolls, waiting time).

3. How to Request a Refund

• To initiate a refund request, please contact our customer support team via:
  • Email: [Your Email]
  • Phone: [Your Phone Number]
• Provide your booking details and the reason for the refund request. Our team will review your request and respond within [insert response time, e.g., 3-5 business days].

4. Processing Refunds

• Once your refund request is approved, the refund will be processed back to the original payment method used at the time of booking. Please allow up to [insert time frame, e.g., 7-10 business days] for the funds to reflect in your account.

5. Changes to the Refund Policy

• GRCabs reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

6. Contact Us

• For any questions or clarifications regarding our Refund Policy, please feel free to reach out to our customer support team